Help Center
Frequently Asked Questions
Orders & Shipping
- How can I track my order?
You can track your order by logging into your account on our website. Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor its delivery progress. Please allow 24-48 hours for the tracking information to become active after you receive the shipment notification. - What shipping methods are available?
We offer several shipping options including standard, expedited, and express delivery. The available methods and their associated costs will be calculated and displayed at checkout based on your delivery address and the items in your cart. - Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. You can enter your shipping address during checkout to see the specific options and fees available for your location. - How long does order processing take?
Orders are typically processed within 1-2 business days before shipment. During promotional periods or holidays, processing times may be slightly longer. You will receive a shipping confirmation email once your order has left our warehouse.
Returns & Exchanges
- What is your return policy?
We offer a 30-day return policy for full-price items in original, unworn condition with tags attached. Final sale items cannot be returned. Please initiate your return through our online returns portal on chicseveryday.com. - How do I start a return?
To begin the return process, please log in to your account on chicseveryday.com, navigate to your order history, and select the item(s) you wish to return. Follow the instructions to generate a return label and get further guidance. - When will I receive my refund?
Once we receive your return at our warehouse, please allow 7-10 business days for processing. After inspection and approval, your refund will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.
Products & Sizing
- How do I find the right size?
We provide detailed size guides for all our products. You can find the size chart on each product page. We recommend comparing your measurements with those in the guide for the most accurate fit. - How should I care for my garment?
Care instructions are provided on the label of each garment. We recommend following these instructions carefully to maintain the quality and longevity of your items.
Payments & Promotions
- What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment gateway. - How do I use a promo code?
You can enter your promotional code during the checkout process. Look for the field labeled “Promo Code” or “Discount Code” on the checkout page. Enter the code and click “Apply” to see the discount reflected in your order total.
Account & Technical Support
- I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter the email address associated with your account. You will receive an email with instructions to reset your password. - How can I update my account information?
You can update your personal information, including your email address and password, by logging into your account and navigating to the “Account Settings” section.
Contact Us
For any other questions not covered in our Help Center, our customer service team is available to assist you. Please reach out to us through the contact form available on our website at chicseveryday.com, and we will respond as soon as possible.